Certified Rehabilitation Registered Nurse (CRRN) Practice Exam

In caring for a patient with a chronic illness, what is an important factor in establishing therapeutic communication?

1. Duration of the conversation

2. Active listening and empathy

3. Physical touch

4. Frequent interruptions for questions

The correct answer is: Active listening and empathy

Establishing therapeutic communication with a patient who has a chronic illness heavily relies on active listening and empathy. This approach allows healthcare professionals to fully engage with the patient, making them feel heard and understood. Active listening involves paying close attention to the patient’s words, emotions, and body language, which fosters an open and trusting relationship. When a clinician demonstrates empathy, they validate the patient’s feelings and experiences, creating a safe space for them to express concerns or fears related to their illness. This foundation of understanding is particularly crucial for chronic illness patients, who often face ongoing challenges and emotional burdens. Empathy helps to bridge the gap between the clinician and the patient, facilitating a more effective and supportive dialogue that can ultimately lead to better health outcomes and enhanced patient satisfaction.